It's up to you whether or not you think it's worth it, but if you are new to computers or tend to ask a lot of questions, I would recommend that you purchase this service. So, it may be they are concentrating on letting iDevice users have first choice at the Bar and computer people second. If you bought your phone less than 1 year ago, it's still under Apple's standard warranty. I know it looks like there are a ton of employees in the store, but everyone has a different role to play. Could it be a hardware issue with the phone? But when they do, you don't have to panic: There are a number of different ways to troubleshoot your issues. Over 2 days I have spent a lot of time trying to solve my problems. I can't tell you how many times a customer blew past me and walked straight to the Genius Bar asking to buy a phone.
Very handy if my 5pm Genius Bar appointment gets overtaken by traffic! Apple values its customers and prides itself in the user experience it provides. One theory was that Apple made this move to prevent people from booking several appointments so no more would be available, then selling time slots to customers who actually needed help. But are the Geniuses all they're cracked up to be? If you start out in a chat, but discover your problem is more complicated, you can always ask to speak with a support technician on the phone. A phone call is faster than physically disconnecting a keyboard and taking it to another location, and it makes sure that a ticket is recorded properly. Large files of any kind are a common cause of problems when Boot Camp Assistant is run to create a Windows-compatible partition on a Mac's hard disk.
The first time you meet an Apple Retail employee, it's safe to assume they have already been berated that day by a privileged suburbanite, so take it easy on them. Some of the files in iPhoto can easily be recreated by the application if they're deleted; others are vital, and iPhoto won't work without them. Type your support issue into the search bar, or click the device or service you need help with. There are a few different ways to make purchases in an Apple Retail Store. Second, I love the immediacy of this service path.
The first step was to make an appointment at the Genius Bar. They can just pick which type of product they have i. I clicked my way to Mac, then Mac Notebooks, then through some clicks to diagnose my problem. I could have bought a new laptop every year for the price I paid for this Mac and now they make it impossible to make a Genius bar appointment?! I just needed to vent my frustration with customers I work with everyday who actually do misunderstand the walk-in thing. Do you have any questions about how to get support your Mac, iPhone, iPad, or Apple Watch? Mobile support is done by employees called Family Room Specialists, and they will more than likely take your appointment somewhere in the Family Room to free up the Genius Bar for Macs. Idk y but the Verizon tech just kept insisting I go to apple about the issue even though I have insurance through them maybe I will give Verizon one more try before I go to apple. This post may contain affiliate links.
This article explains what you can do when your iPhone screen does not rotate. From there the sign-up process was straightforward. Before you go to the Apple Store, you need to make a Genius Bar reservation. The fix is actually simple: either remove any large files from the hard disk, or run a third-party defragmentation utility such as £20 , which will tidy up any unwieldy files, making sure that they're compacted into one section of the hard disk, rather than fragmented and spread out over the available space. For example, if you are using Safari, it will show results for help with Safari. You know, because we have longer support hours and such.
The store itself is broken down into three sections: 3. Apple has recently changed how genius bar appointments are made. This time around as you can see if you click on the link above , I was funneled to , which led off with this text: A Genius Bar reservation is an easy way to get hardware repairs, but we can solve many issues over the phone or by chat. However, you may need to get hands-on, personal support and help from an Apple expert, especially if you are having an hardware problem like a cracked screen problem, water damage etc. I agree with the previous people's complaints. Please send me an answer only if you have new ideas for how to navigate the website. If you make a purchase through an employee, they will scan the item and take payment on their modified iPod known as an EasyPay.
We duly placed a humongous iMovie file on its hard disk. At first, a lot of what I did was very basic first level support with lots of face-to-face time. I've been trying for about an hour to get an appointment at the Genius Bar. Another way to book Genius Bar appointment: Go to the Apple Store directly is the best way to get an appointment from Apple Genius Bar. You still need to make an appointment online, and you should still refrain from screaming at the staff.
This will result in a page listing your products; choose your product and follow the prompts from there. Employees genuinely want to help, but their job can be taxing too. So, we duly chose our local Apple Store online. If your phone is physically damaged or presents signs of liquid damage, the phone will need to be replaced. I went from sprint to Verizon and got a new iPhone 6 plus had a 6 plus with sprint too last week and for some reason the sound stopped working a few days after I got the phone and so i did a hard reset which helped but then it did it again yesterday and also ended up not having sound on phone calls either. My colleagues were fantastic and I met some of the most wonderful customers, but there were numerous times when I had to explain how the store works.